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Request Service

Tell us about your system and what’s going on. The more detail you share, the faster we can get the right engineer and parts moving.

Request Service on Your Hamilton® or Thermo® System

Please take a moment to fill out the form.

If you have it handy.

We reply by phone or email, Monday to Friday, 8am to 5pm CST.

Thanks, we’ve got your request.

Someone from our service team will be in touch shortly. If your system is down and it can’t wait, call (713) 496-2233.

What happens next

From request to running.

  1. We review your request.We confirm the system, the symptoms, and the parts it may need.
  2. We call to scope the work.Remote fix or onsite visit, and a quote before anything is booked.
  3. We get you running.Remote support, or an engineer onsite within 48 hours for emergencies.
System down?

Call (713) 496-2233, Monday to Friday, 8am to 5pm CST.

Under a service contract? You get 24-hour dispatch and callbacks in under 4 hours.